Library User Services Associate

The Claremont Colleges Services•Claremont, CA

2d•$22 - $23•Onsite

About The Position

User Services Associate works closely with other members of the User Services unit on core functions, which include providing outstanding user-centered customer service (in person and virtually), circulation duties, and contributing to the course readings program. While much of this work is done collaboratively, each User Services Associate will manage one or more of the core functions of the unit. This position plays an important role in staffing the library’s service points. As the only staff member in the building during some shifts, this position requires sound judgment in responding to user needs, addressing security and building issues, and in providing oversight and guidance to User Services student assistants. Priority Deadline : The deadline for first consideration is January 16, 2026. ESSENTIAL FUNCTIONS The following are the fundamental duties and responsibilities of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position.

Requirements

One (1) year of higher education coursework or equivalent combination of education.
One (1) year of customer service experience.
Excellent written and oral communication skills in English.
Ability to build collaborative, effective working relationships.
Demonstrated experience in Microsoft Office/Google Drive (preferably including Excel), library catalogs, and other relevant software and technologies.
Ability to learn new services, policies, workflows, and technologies quickly, and transfer that knowledge to others.
Flexibility in adapting to change and applying new information quickly.
Outstanding organizational skills.
Sound judgment and demonstrated ability to work independently to set and meet priorities.
Detail oriented and demonstrated capacity for carrying out tasks in an accurate manner, and ability to check your own work for accuracy.
Strong commitment to supporting diversity, equity, and inclusivity and fostering a welcoming environment for both colleagues and the public.
Ability to interact sensitively and diplomatically with individuals from diverse backgrounds in a high traffic, public context.
Ability to follow directions from supervisors and provide clear directions to staff and student assistants.
Ability to work harmoniously and as a team player, thrive in a team-based environment, and employ skill in fostering teamwork among others.

Responsibilities

Participate in the core functions of User Services, which include circulation, course readings (reserves), billing, lost/missing cycle, tech lending, and more.
Provide excellent customer service with a user-centered focus at the Library’s service points both in person and virtually.
Maintain knowledge of library services and policies, and communicate them effectively to library users and other library staff.
Share and provide feedback to improve our services, policies, and workflows.
Provide basic reference support, helping users to find and use the Library’s resources.
Learn the technology used by the Library, including library systems and apps., as well as printers, scanners, projectors, and tech lending equipment, and assist users with troubleshooting.
Contribute to regular stacks maintenance workflows and special projects. This includes processing returns, sorting, reshelving, shelf-reading, shifting, and inventory.
Provide training and guidance to User Services student assistants and communicate any issues to the User Services Student Supervisor in a timely manner.
Serve on Library, TCCS, and TCC committees and interest groups, as assigned.
Complete other tasks as assigned within User Services and in support of the Library’s strategic initiatives.
Perform other related duties as assigned.