Library Technician - Main

City of Richmond, VA•Richmond, VA

30d

About The Position

The City of Richmond Public Library seeks a dynamic, enthusiastic, and hardworking person to join its team as an Entry Level Library Technician. The incumbent will be a self-motivated individual who is a self-starter, excellent communicator and listener, team player, problem solver, and most importantly, exudes exceptional customer service. The selected candidate will join a dynamic team of individuals focused on providing excellent, prompt, and accurate services to both external and internal customers while achieving the following mission: Inform, Enrich, Empower. This position will require some days, evenings, and weekends (Saturday and Sunday) scheduling on a rotating basis. The Richmond Public Library is committed to becoming an employer of choice AND we are dedicated to the growth of our workforce. We value our employees and seek to attract and retain the best. We are also committed individual, professional growth! The selected candidate will have the opportunity to attend applicable training and educational workshops.

Requirements

Requires a High School Diploma or GED
One year of public library related support experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Considerable knowledge of routine and advanced clerical and other support services to assist patrons with their needs
Proficient in math and should be able to use the Dewey Decimal System
Comfortable using computer software including Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook)
Knows how to use the standard office equipment
Knowledge of cash register procedures
Excellent customer service, great interpersonal skills, and excellent oral and written communication skills
Comfortable with opening and closing registers, collect money for fines and other fees, count funds for reports and ring up payments and purchases
Able to train volunteers, interns, AARP, and work-study students on library processes and procedures
Ability to promote and coordinate library events such as children's story time, art-committee, and other programs and clubs
Able to create displays, flyers, and other promotional materials

Nice To Haves

None

Responsibilities

Provides customer service
Performs circulation desk duties: Checks out materials for patrons, processes returned materials, issues, updates, and replaces library cards
Opens and closes registers, rings up payments and purchases, makes change for currency, collects money for fines and other fees, and counts funds for reports
Answer phones, sort mails, and distributes them accordingly
Assists patrons with simple to complex requests such as pay for printing, hands out headphones and returns collateral, closes computer lab at the end of day
Maintains computer database to remove patron ID number
Shelves books and other materials in proper order; Sort and organizes library materials
Circulates library materials to customers
Assists patrons find materials or other pertinent information either online, in-person, or over the phone, as well as anticipates patrons' needs and makes material recommendations
Fields patrons' inquiries
Promotes and coordinates library events such as children's story time, art-committee, and other library programs and clubs
Creates displays, flyers, and other promotional materials
Participates in staff development and training when offered
Performs other related duties as assigned