The Library Technical Services Assistant will provide a wide range of complex support for library technology and systems, acquisitions and cataloging, and the libraries' course reserve service.
Hires, trains, and guides student employees and monitors student workflows
Provides complex support to the day-to-day operations of library services to provide guidance in the use of library information resources, operations, and policies; or to acquire, prepare, and preserve library information resources for use
Interprets policies and procedures to answer non-routine questions and resolve complex issues
Contributes to the development of policies and procedures
Utilizes designated library systems, tools, standards, and practices to locate, retrieve, and organize; or describe, edit, preserve, and reformat a variety of library information resources
Participates in committee work within the library and the university
May create invoices, process complex orders, and resolve any purchasing discrepancies
May assist and educate both face-to-face and remote customers in the use of technologies and tools to create, seek, use, and manage information
Conducts reference searches to locate relevant materials and answer questions as needed
Utilizes library software and systems to retrieve, enter, and report on data using a wide variety of applications
Provides complex library services support in absence of a supervisory authority. Acts as a resource to other library staff
Ability to multitask and prioritize projects
Ability to work independently and as part of a team
Strong oral and written communication skills
Ability to think critically, analyze problems, and develop and implement creative solutions
The ability to work effectively with people from a variety of culturally diverse backgrounds
Ability to quickly learn and adapt to new technology
Ability to utilize technology including software applications, web-based tools, and mobile devices
Ability to have a strong commitment to library customer service
Knowledge of, or ability to learn, library practices and procedures
Bachelor's degree.
Experience working in a library.
Experience working with an integrated library system (e.g., ExLibris Alma/Primo).