Library Systems Support Specialist

Hoopla • Holland, OH

111d

About The Position

For over 30 years, Midwest Tape has served libraries and their patrons with unparalleled access to the best content available in the media world. Our digital offering, hoopla Digital, combines the media and library expertise of Midwest Tape with the latest in web and mobile technology, delivering an all-in-one experience to the library world. As hoopla continues to grow on a global scale, we are expanding our team. At Midwest Tape, we know our people are the reason for our success. We value our employees and believe in empowering them to help them thrive. We offer competitive pay and benefits, a healthy work/life balance, and appreciation for a job well done.

Requirements

• Strong familiarity with library current ILS systems
• Strong knowledge of Midwest Tape's Web site, hoopla websites, help desk site, and SAP
• Must be able to communicate effectively with programmers, hoopla and processing support, sales and customers
• Demonstrate advanced conceptual reasoning skills and discretionary judgment along with an understanding of business area policies and processes
• Must possess excellent follow-up and follow-through skills
• Basic Computer skills, including Microsoft Office
• Familiarity with MARC Records
• Must be able to work independently while being an active member of a team
• Must be detail oriented, accurate and have excellent organization skills

Nice To Haves

• Bachelor's Degree in related field
• 1-3 years direct work experience in a programming or customer service environment
• Knowledge of Midwest Tape's work flow from start to finish

Responsibilities

• Discuss with libraries ILS authentication for hoopla digital services
• Provide initial hoopla customer ILS setup assistance and walk-through
• Conduct and maintain ILS annual reviews for all hoopla customers
• Help libraries setup the best work flow for their library
• Gather information from library and add tickets to IT for new APIs, Authentication, and Discovery layers as needed
• Maintain customer relationships in regards to ILS updates and migrations
• Help create and maintain documentation on integration with each ILS
• Discuss passing data from ILS to Midwest Tape for authentication and cataloging
• Learn more about each ILS in order to discuss best workflows with library
• Work with the sales department to help resolve ILS issues
• Work with Data and IT to help resolve ILS issues, identify new workflows, set up new integrations
• Assist in creation of documentation of manuals and upkeep of the same
• Assist in creation of proper Midwest Tape workflows
• Provide training to other employees (hoopla coordinators) on how each ILS works
• Provide support for libraries 9xx, EDI, Open URL, 949 item records and other automation options

Benefits

• Medical, dental, & vision insurance
• 401k + match
• Profit sharing
• Paid vacation and personal time
• Flex time
• 10 paid holidays
• Company performance bonus
• Holiday bonus
• Training & career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree