Library Support Specialist-User Services

$35,027 - $54,309/Yr

Ohio University - Athens, OH

Full-time - Entry Level

Athens, OH

Educational Services

About the position

This position within the User Services department of the library focuses on providing exceptional customer service and support for information seeking and research skill development. Staff members apply their technical knowledge and skills to assist library users, supervise student employees, and maintain library operations, ensuring a safe and effective learning environment.

Responsibilities

• Responds to inquiries via telephone, email, live chat, and in person that require advanced knowledge of library procedures, resources, operations, and policies.
• Supervises, trains, and/or directs the work of classified and/or student workers.
• Performs job responsibilities within guidelines of normal practice, often requiring independent priority setting and judgment.
• Utilizes specialized tools, software, and databases to perform tasks or assist customers.
• Creates and updates complex data in library and/or University databases and troubleshoots and resolves problems within guidelines of normal practice.
• Oversees functional operations of a service and/or service point including troubleshooting and resolving problems.
• Advises internal and external customers on procedural matters within established protocols and responds to complex questions.

Requirements

• Extensive experience in libraries/museums and advanced understanding of library/museum policies and procedures, typically obtained by a high school degree and a minimum of 3 years of related library experience.
• An equivalent combination of education, training, and experience is acceptable.

Nice-to-haves

• Bachelor's degree

Benefits

• Tuition for self and dependents
• Comprehensive insurance package (health, prescription, vision, dental, and life insurance)
• Excellent retirement plan including company contributions
• Parental leave
• Adoption reimbursement