Library Specialist, Part Time - 30 hours

Arapahoe Libraries•Denver, CO

About The Position

Eloise May Library is a lively, welcoming space where people from all walks of life come to learn, connect, and explore. As one of our busiest branches, we serve many patrons each day, and these roles are key to making sure everyone gets the help they need. You'll spend your days guiding patrons to resources, assisting with technology, and creating a space where every visitor feels respected and included. You'll work alongside a collaborative, supportive team committed to keeping the branch running smoothly and delivering excellent service. These part-time Library Specialist positions help provide consistent coverage across library services. Join us in supporting our community and continuing to deliver excellent service.

Requirements

At least one year of experience in libraries, education, or other customer-facing roles
Comfort with Microsoft 365 and ability to guide others through digital tools and technology challenges
Positive attitude and ease with change in a fast-paced environment
Ability to engage with people of all ages in a clear, friendly, and respectful way
Commitment to inclusivity, cultural humility, and removing barriers to access
Ability to contribute to and thrive in a diverse, collaborative team environment
Ability to work a rotating weekend schedule and regularly close the library one to two times per week
One year of experience in customer service, education, or libraries
Ability to work a flexible schedule, including rotating weekends and closing shifts
Familiarity with Microsoft 365 and eagerness to learn new technologies

Nice To Haves

Experience working with children or teens
Confidence helping others navigate digital tools and resources
Fluency in another language, preferably: Spanish, Russian, or Arabic

Responsibilities

Greet patrons with warmth and assist with accounts, questions, and resources
Ensure a safe and welcoming environment by consistently enforcing the Library's Patron Code of Conduct, utilizing de-escalation techniques when addressing patron conflicts or disruptions
Promote events and services, and maintain an inviting, organized space
Process, shelve, and display materials efficiently
Work scheduled shifts that include closing responsibilities and a rotating weekend schedule.
Provide patient, step-by-step help using computers, mobile devices, and library tech tools
Troubleshoot basic issues and assist with printing and reservable space equipment
Offer instruction in digital literacy, Microsoft 365, and other resources, adapting to a variety of learning styles
Use the Integrated Library System for patron and collection support
Stay current on library tools, resources, and services
Share knowledge generously with teammates and patrons
Collaborate in a respectful, solutions-focused manner to meet community needs
Set expectations for library use with empathy and professionalism
Listen actively to patron feedback and communicate insights with supervisors
Reflect the library's mission of equity, inclusion, and access in every interaction