Library Specialist Supervisor

Maricopa Community Colleges District • Phoenix, AZ

75d

About The Position

GateWay Community College (GWCC) Library seeks an innovative, dynamic, and deeply knowledgeable library professional to serve as Library Specialist Supervisor (Access Services). The person hired for this role manages the library integrated services. This management includes the new library management system (Alma) and daily operations of circulation, interlibrary loans, reserves, acquisitions, and library technology services. This role also supervises, manages, trains, and performs regular, quarterly, and scheduled evaluations for the Library Specialists, Temporary employees, student workers, and volunteers. The position leads and monitors quality control and assurance activities for the area and ensures the provision of excellent customer service. As a member of the library team, this person will participate in library outreach and represent the library in college and district-wide committees. This position will begin in Spring 2026, January 5th 2026.

Responsibilities

• Works collaboratively with the Library Division Chair to manage and oversee library access services including circulation, course reserves, materials processing, periodicals, and interlibrary loan processes.
• Plans, organizes, assigns, supervises, trains, mentors, reviews and evaluates the work of staff and oversees daily operational activities in the provision of library integrated services.
• Knowledge of library management systems/automated library systems.
• Oversees and monitors quality control and assurance activities.
• Serve scheduled shifts at the circulation desk.
• Create the schedule and serve as backup for the circulation desk by either securing appropriate coverage or personally staffing the desk when necessary.
• Provide customer service and respond to requests and complaints including the more complex complaints that are escalated or not resolved at a lower level.
• Actively monitor the library floor and interact with patrons to ensure that the library environment is conducive to study/learning.
• Actively monitor the library facility to ensure that the facilities are clean, safe and usable and report issues to the Facilities Department as needed.
• Provide input and assist in developing, recommending and implementing operating policies, practices and work standards.
• Assist with community outreach endeavors and the planning of events.
• Compile/review data and prepare routine and ad hoc reports.
• Ensure adherence to workplace safety policies, procedures and practices.
• Participate in college and district wide committees.
• Responsible for debt management and resolution of debts.
• Other duties as assigned.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 5,001-10,000 employees