Library Services Technician - Library Services Department

Escambia County, FL•Escambia County, FL

42d

About The Position

This class completes daily operational tasks, provides customer service to the public, and performs other Library functions in person, by email, and/or by phone interactions. This position requires evening and weekend hours.

Requirements

High School Diploma or equivalent (G.E.D.) and one year of experience in handling customers; or, a combination of education and experience equivalent to these requirements.
Valid identification card from state of residence
customer service principles & providing customer service
applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, volunteers, contract labor, interns, etc. sufficient to exchange or convey information and to receive work direction
specialized terminology, procedures, policies, and practices in assigned area of responsibility
monitoring activities in assigned area of responsibility
routine bookkeeping principles and practices
basic filing and recordkeeping principles
prioritizing work tasks
reviewing work methods and/or procedures and making recommendations for improvement
demonstrates use of a computer and related software applications
demonstrates use of modern office equipment
designing and preparing reports and forms
proofreading and editing documents
performing mathematical calculations
handle multiple tasks simultaneously
maintain sensitive and confidential documents, records, and files
define problems, collecting data, establishing facts, and drawing valid conclusions
work independently
assemble and organize data and information

Responsibilities

Performs administrative support functions by responding to telephone, e-mail, written, and in-person inquiries from the public, departments within the Agency, and/or other interested parties; provides answers and information requiring knowledge of departmental policies and procedures; and collects funds and issues receipts
Receives applications for service; determines eligibility and assessment; adjusts bills; receives fees and payments; issues library cards to authorize initiation of service
Posts information to records; checks and corrects records; establishes and maintains alphabetical, numerical, or subject matter shelves and displays; compiles and organizes information for reports and forms
Initiates, processes, prepares, records, and/or reviews routine paperwork, forms, reports, and/or confidential information related to assigned area of responsibility, ensuring completeness and accuracy of information; maintains related electronic records
Works with library classes, events, and programs; assists in setup/teardown of tables and chairs for events
May lead programs in absence of the event organizer instructor; may lead programs in an area of expertise i.e., craft, skill building, storytelling
Performs other duties as assigned