Library Services Technician - Library Services Department

Lucas Enterprises of Escambia County FL • Pensacola, FL

416d

About The Position

The Library Services Technician plays a crucial role in the Library Services Department by completing daily operational tasks, providing customer service, and performing various library functions. This position involves direct interaction with the public through in-person, email, and phone communications, ensuring that patrons receive the assistance they need. The role requires flexibility to work evening and weekend hours.

Requirements

• High School Diploma or equivalent (G.E.D.)
• One year of experience in handling customers or a combination of education and experience equivalent to these requirements.
• Valid identification card from state of residence.
• Knowledge of customer service principles and practices.
• Familiarity with applicable federal, state, and local laws, rules, regulations, codes, and/or statutes.
• Strong communication and interpersonal skills for interaction with coworkers and the public.
• Ability to monitor activities in assigned areas and make recommendations for improvement.
• Basic bookkeeping and recordkeeping principles.
• Proficiency in using computers and related software applications.

Responsibilities

• Respond to telephone, e-mail, written, and in-person inquiries from the public and other departments.
• Provide answers and information requiring knowledge of departmental policies and procedures.
• Collect funds and issue receipts for library services.
• Receive applications for service, determine eligibility, and adjust bills as necessary.
• Post information to records and maintain accurate records.
• Establish and maintain alphabetical, numerical, or subject matter shelves and displays.
• Compile and organize information for reports and forms.
• Initiate, process, prepare, record, and review routine paperwork and confidential information.
• Assist in setup and teardown of tables and chairs for library events and programs.
• Lead programs in the absence of the event organizer or if in an area of expertise.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED