Library Services Spec II

California State University System•Bakersfield, CA

30d

About The Position

REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - High School diploma or equivalent certification and two (2) to three (3) years of related library and/or clerical experience or an equivalent combination of experience and education. SKILLS, KNOWLEDGE & ABILITIES (SKA's) - Regular and reliable attendance is required. Full proficiency in all technical aspects of work assignments including a thorough knowledge of functional area policies and procedures and applicable work methods. General knowledge of library collection organization and classification scheme and ability to interpret bibliographic records. Ability to interpret and communicate library unit's policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes. Working knowledge of institutions and library's policies and practices associated with the ethical use of and access to library and on-line resources. Basic knowledge of national standards and guidelines pertaining to libraries, including working knowledge of institution's standards pertaining to copyright and intellectual property protection and the ability to source and apply such policies and standards to avoid potential violations. Proficiency in the use of automated library system(s) and subsystem(s) pertaining to functional area. Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons. Demonstrated problem solving and research skills to address standard and non-standard work problems. Demonstrated ability to compile and present information in an organized manner. Effective interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources. Ability to effectively provide lead work direction and training to student workers and an understanding of employment and payroll procedures related to student workers. Knowledge of Library of Congress classification system and LC subject headings. Willingness to receive instruction and share knowledge. Willingness to assist staff assigned to other functional areas with projects as needed. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work overtime, occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

Requirements

High School diploma or equivalent certification and two (2) to three (3) years of related library and/or clerical experience or an equivalent combination of experience and education.
Regular and reliable attendance is required.
Full proficiency in all technical aspects of work assignments including a thorough knowledge of functional area policies and procedures and applicable work methods.
General knowledge of library collection organization and classification scheme and ability to interpret bibliographic records.
Ability to interpret and communicate library unit's policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes.
Working knowledge of institutions and library's policies and practices associated with the ethical use of and access to library and on-line resources.
Basic knowledge of national standards and guidelines pertaining to libraries, including working knowledge of institution's standards pertaining to copyright and intellectual property protection and the ability to source and apply such policies and standards to avoid potential violations.
Proficiency in the use of automated library system(s) and subsystem(s) pertaining to functional area.
Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons.
Demonstrated problem solving and research skills to address standard and non-standard work problems.
Demonstrated ability to compile and present information in an organized manner.
Effective interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources.
Ability to effectively provide lead work direction and training to student workers and an understanding of employment and payroll procedures related to student workers.
Knowledge of Library of Congress classification system and LC subject headings.
Willingness to receive instruction and share knowledge.
Willingness to assist staff assigned to other functional areas with projects as needed.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.Thorough knowledge of English grammar, spelling, and punctuation.
Ability to interpret, communicate and apply policies and procedures.
Ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work overtime, occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.