Library Services Manager

Carnegie Library of Pittsburgh•Pittsburgh, PA

1d•$65,000 - $65,000

About The Position

The Library Services Manager (LSM) of CLP- Hill District will facilitate literacy and learning by leading an accomplished team of professionals in designing and providing services and programs for the community. The LSM oversees efficient operation of the library facility, including management of staff and the successful implementation of CLP Service Standards in all of its functions. The LSM will continuously improve and advocate for library services, policies and engaging spaces that serve community needs and trends. The successful candidate will have a passion for library services for readers and a willingness to represent and lead these services. The LSM will have demonstrated success in serving diverse communities and leading staff in design, execution and evaluation of innovative and community-oriented services. The LSM should be flexible, cooperative and accomplished at creating and maintaining partnerships. The LSM will also serve as a liaison with internal departments to achieve strategic goals.

Requirements

MLIS with progressive supervisory experience
Progressive supervisory experience in a community and youth-centered role considered
Ability to travel locally, regionally and nationally as required and on an independent schedule
Ability to engage and collaborate effectively with a diverse public, peers and staff, striving for accessibility and inclusion in all matters
Relevant experience in service design, coordination and evaluation/measurement of superior reader’s services in a public library
Demonstrated success in serving the public and leading staff and volunteers in complex, user-oriented enterprises
Proficient computer skills to leverage technology and virtual interfaces and to create an integrated and interactive experience in reader services and engagement
Excellent written and verbal communication skills, with ability to engage with all types of people
Ability to lead, motivate, develop and supervise staff and volunteers
Strong leadership and management skills, including the ability to resolve problems
Ability to evaluate the needs for budgetary resources for staffing, facilities, and other needs
Advanced knowledge of CLP policies and practices and trends in library science and services
Ability to engage staff regarding CLP’s strategic directions and facilitate effective communication between staff and other departments, branches and staff, as necessary
Willing to advocate for the needs of location, staff and user community
Ability to make decisions for the betterment of CLP and specific purview using independent judgment and understanding of CLP’s strategic directions
Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and using social media to promote programs and resources.
PA State Criminal Background Check
PA Child Abuse History Clearance
FBI Fingerprint Criminal Records Check
Mandated Reporter Training

Responsibilities

Understanding, advocating for and engaging with library users and building community through physical and virtual means
Engaging with the community, organizations and individuals, where they live, work, shop and belong
Designing programs and services for our community with a focus on reading, entertainment and adult learning
Leveraging technology and innovation to create an extraordinary user experience in services and programs
Understanding and modeling the Carnegie Library of Pittsburgh brand and mission every day – creating and engaging with stories published across a variety of digital channels, including those owned by the Library and those created by other community members
Coordinating with the Facilities and Security teams to ensure that a safe and healthy environment is maintained
Developing skills and abilities of staff and empowering staff to work to the top of their classifications to achieve the library’s goals
Modeling behaviors in patron-focused service, self-directed learning, strategic thinking and planning, and personal accountability
Developing and maintaining a functioning team atmosphere and environment
Leading and participating in system-wide activities such as committees and teams
Evaluating the success of their efforts and continuously improving public services and staff to respond to changing needs through data collection and analysis
Generating and sharing the vision of a future-focused library.