Library Services Desk Assistant
About The Position
The Library Services Desk Assistant is the front-line service provider responsible for essential library operations and patron support. Key duties include managing undergraduate student circulation staff, performing circulation duties (check-in/out, renewals), providing reference and informational assistance (in-person, chat, email), and ensuring the security and appropriate use of the facility, including opening/closing the building The working hours for this role are assigned evening and weekend shifts, with some possibility of working daytime hours during semester breaks.
Requirements
- Associates Degree
- Two (2) or more years of customer service or related experience
Nice To Haves
- Bachelor's degree
- Experience working in a library setting and/or with undergraduate students
- Library circulation experience.
Responsibilities
- Responsible for opening and/or closing the library according to the established schedule. This includes responding to building emergencies and ensuring the appropriate use of library resources and facilities and informing supervisory staff of any issues that need to be addressed.
- Checking-in and checking out of library materials, renewing items, and helping to maintain accurate circulation records.
- Providing direct assistance to users with reference and informational questions through various channels, including in-person, email, and chat. This involves responding proactively to patrons' needs and questions related to circulation and access to library materials.
- Overseeing undergraduate student workers during assigned shifts, typically evenings and weekends, and providing guidance and direction in performing their job duties.
- Actively supporting and contributing to the University’s commitment to inclusive excellence.
- The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.
Benefits
- Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to): Flexible scheduling options determined by role; Medical, prescription drug, vision, dental, life, and long-term disability insurance options
- An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
- Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
- Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
- A comprehensive employee wellness program including program incentives
- A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
