Library Service and Technology Guide (Tier 1)

Hillsborough County Board of County Commissioners • Tampa, FL

6h • Onsite

About The Position

Performs professional library duties and provides on-site technical assistance
in order to provide and maintain timely and effective customer service to
Library customers.

 Library Services is seeking Library Service & Technology Guides to provide
in-person, front-line customer service in Hillsborough County public libraries.
Library Service & Technology Guides are part of the library’s Customer Service &
Instruction Team, which helps library customers find books and materials, access
technology and digital resources, and use computers and mobile devices.

Bilingual skills (speaking and writing proficiency in English and Spanish) are
highly desirable.

Multiple positions in the Library’s Public Services Division, Support Services
Division, and Brand Innovation Section may be filled with this announcement.

Requirements

• Knowledge of computer hardware, software, Microsoft products, varying office equipment.
• Knowledge of library filing and classification systems. Accurately sort, file, and/or retrieve material using alphabetical, numerical and chronological systems.
• Knowledge of library services, practices and techniques.
• Knowledge of accessing and using the library’s automated circulation system, computerized databases, related software, e-book and digital magazine platform.
• Knowledge of the basic operation, maintenance and troubleshooting of library automated systems and personal computers.
• Ability to communicate effectively, both orally and in writing.
• Ability to multi-task, organize, and prioritize.
• Ability to plan, prepare and deliver lessons and instructional materials that facilitate active learning.
• Ability to be self-motivated and embrace change.
• Ability to display patience, tact, flexibility, creativity, poise, and a positive attitude while serving customers in a busy setting.
• Must be able to lift, push, pull, stoop, crouch, balance or handle materials weighing up to 50 pounds.
• Must be able to bend and kneel.
• Must be able to stand, sit and walk for extended periods of time.
• Associate degree from an accredited college or university; OR An equivalent combination of education, (not less than a high school Diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
• Possession of a valid Florida Driver’s License.

Nice To Haves

• Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.

Responsibilities

• Provides front-line customer service assistance via phone, email or in person to internal and external customers. Provides direction, promotion of and instruction in accessing and using the library’s automated circulation system, computerized databases, library related software, e-book and digital magazine platforms, general office equipment.
• Manages customer accounts, including Library card registration, fines and fees within the integrated library system.
• Performs troubleshooting and instruction on a variety of hardware, software and general office equipment. Maintains digital literacy awareness and education.
• Manages meeting rooms, study rooms and computer usage.
• Maintains knowledge of and practices adherence to library and county policies and procedures, rules and practices.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees