Library Security Supervisor

City of Austin•Arlington, TX

11d•$24 - $28•Onsite

About The Position

Under general direction, supervise the activities and operations of Austin Public Library security personnel in creating a safe and pleasant environment for all patrons.

Requirements

Graduation from an accredited high school or equivalent, plus five (5) years’ experience in a security-related position, two (2) years, which were in a lead or supervisor capacity.
Knowledge of Federal, State, Local laws, and ordinances.
Knowledge of city practice, policy, and procedure.
Knowledge of equity, diversity, and inclusion principles and practices in libraries.
Knowledge of supervisory and managerial techniques and principles.
Skill in oral and written communications.
Skill in handling multiple tasks and prioritizing.
Skill in data analysis and problem solving.
Skill in handling conflict and uncertain situations.
Skill in using computers and related software, including Microsoft Office products.
Ability to facilitate discussions and resolve issues.
Ability to lead and train diverse groups.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with city employees and the public.
Ability to provide high-level customer service.
Ability to work with people of diverse backgrounds.
May require a valid Texas Driver License.
Must have the ability to read, write, and speak fluently in English.

Nice To Haves

Proven supervisory experience overseeing security staff in a 24-hour, 365-day operation, including scheduling, training, coaching, and performance management.
Demonstrated experience planning, scheduling, and coordinating security operations for special events.
Experience using Security Access Control and CCTV systems (e.g., Pelco, American Dynamics, Avigilon, or similar systems)
Demonstrated proficiency with the Microsoft Office suite (e.g., Outlook, Word, Excel).
Ability to travel to more than one location.

Responsibilities

Coordinates and manages presence and activities of scheduled security personnel all Library locations, to include yards, parking lots/garages, and other surrounding areas.
Secures security contracts through the City’s bidding process to secure additional security staff for events.
Provides direction and training to security personnel, contract employees, and other City departments regarding Non-Violent Crisis Intervention and other training areas.
Reviews site documentation, activity, and incident reports for the department.
Issue, manages, and enforces Criminal Trespass Notices (CTN) in close collaboration with Austin Police Department (APD).
Acts as a steward of the Library and anticipates and solves problems for Library patrons, educating rule violators on library safety rules and regulations.
Monitors welfare of security personnel working after-hours and at remote assignments.
Coordinate, transport and safeguard cash pick up and drop offs at all Library locations.
Responds to after-hour emergency situations, incidents, and alarm notifications as necessary.
Meets and provides law enforcement agencies and first responders access to secured and/or energized areas as needed.
Provides periodic reports to management regarding site activities, irregularities, and identifies needed action.
Works outside scheduled hours to ensure appropriate shift coverage, attend trainings, meetings, and/or other activities, as needed, to meet the business needs of the organization and the workgroup.
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.