Library Security Monitor

City of Appleton (WI)•Appleton, WI

42d•Onsite

About The Position

The Appleton Public Library is seeking dedicated and experienced individuals to join our team as Library Security Monitor. These part-time, non-benefitted roles are ideal for individuals with experience in public safety, security, social services, conflict resolution, or similar fields who are committed to maintaining a safe, welcoming, and inclusive environment for library patrons and staff. The unarmed Library Security Monitor will be responsible for enforcing library policies, de-escalating situations, contacting local law enforcement when necessary, and adhering to library policies and laws regarding privacy.

Requirements

Experience in public safety, security, social services, conflict resolution, or a related field.
Strong understanding of public safety practices and de-escalation techniques.
Excellent communication and interpersonal skills.
Ability to remain calm and composed in stressful situations.
Commitment to fostering a welcoming and inclusive environment for all library users.
Ability to work independently and as part of a team.
Familiarity with, or willingness to learn, non-armed security measures, de-escalation techniques, library privacy laws, and regulations.

Responsibilities

Monitor library premises to ensure safety and security for all patrons and staff.
Enforce library policies and address any violations in a professional and respectful manner.
De-escalate potentially disruptive or dangerous situations to prevent escalation.
Liaise with local law enforcement and emergency services as needed.
Assist in the development and implementation of security protocols and procedures.
Maintain a visible presence throughout the library to deter inappropriate behavior.
Aid patrons and staff in emergency situations.
Participate in training sessions and stay updated on best practices for security and de-escalation.
Follow library laws concerning privacy and confidentiality of patron information.
Collaborate with library administration to ensure duties align with the library's mission and policies.
Work may involve nights and weekends depending on the schedule. Before and after-hours opportunities may exist to support events that occur in the library meeting room after the library is closed or prior to opening.