Library Page

The City of Belton•Belton, TX

1d•Onsite

About The Position

Under the general direction of the Director of Library Services, the Library Page provides front-line customer service to Library Patrons through circulation duties (checking books in/out), assisting patrons with finding items, maintaining good order of library shelves, assisting with computer questions, and other tasks as assigned. Essential functions include providing exceptional customer service by interacting with patrons, answering inquiries, assisting with check-ins/outs, providing computer/print/scan/fax services, and locating items. The role also involves library maintenance such as shelving, shelf reading, emptying book drops, facing shelves, and organizing children's materials. Additionally, the Library Page is responsible for cleaning and sanitizing children's learning materials and rooms, patron restrooms, floors, and hard surfaces. Other duties include moving and arranging furniture for programs and events.

Requirements

A High School diploma or equivalent is required
Basic computer applications, including proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Small office equipment (telephone, copy/fax machines)
Effective oral and written communication
Ability to follow oral and written directions
Resolving customer complaints and concerns
Meet the physical requirements necessary to perform the assigned duties safely and effectively
Represent the public image of the City of Belton in a positive manner
Work with young children, teens, adults, and senior citizens with patience and understanding
Exercise judgment and utilize discretion with tact
Establish and maintain effective working relationships
Flexibility and adaptability to change and new ideas
Flexible work schedule
Available to work Saturdays
Be punctual and regular in attendance

Responsibilities

Provide front-line customer service to Library Patrons through circulation duties (checking books in/out)
Assist patrons with finding items
Maintain good order of library shelves
Assist with computer questions
Interact with Library patrons in a pleasant, professional manner
Answer basic Patron inquiries, referring Patrons to other staff when necessary
Assists Library Patrons in checking books in and out
Provides computer, print, scanning, and faxing services
Locates Library items when patrons require assistance
Provide information via phone and email
Shelving of Library items and maintenance of the library collection
Shelf reading of the assigned section to ensure books are in proper order
Empty the book drop and check in items periodically throughout the shift
Facing (straightening) Library shelves
Maintenance of children’s learning materials (picking up, organizing, etc.)
Clean and sanitize children’s learning materials and the room
Clean patron restrooms as needed
Clean floors: vacuum, sweep, mop, and spot clean carpets and floors
Sanitize hard surfaces (doorknobs, counters, tables, chairs, etc.)
Move and arrange furniture for programs and events
Perform additional duties as assigned