Library Clerk

Stark County District Library•Canton, OH

4h•$12

About The Position

An employee serving in this position advances the mission of the Library by providing direct public service. This role is responsible for performing clerical work related to customer assistance and services, circulation, and the collections as well as providing support to other Library staff as needed.

Requirements

Basic familiarity with library services and operations.
Ability to perform basic circulation and service functions using the library circulation system, service platforms, and following current procedures.
Ability to master basic functionality of collection platforms.
Ability to learn and obtain certification in passport processing.
Demonstrates basic to intermediate level literacy with respect to standard computer and office software.
Ability to sort and file alphabetically and numerically.
Ability to make simple arithmetic calculations with speed and accuracy.
Education: High school diploma or equivalent is required.
Candidates in this role are required to drive one or more company vehicles, ranging in size from a small car to a Sprinter van of approximately 24 feet, on a regular basis.
This position involves working inside the facility and on the buses/vans daily with a focus on customer service.
Given the dynamic nature of this role, the ability to adapt to changing priorities and situations is crucial.

Nice To Haves

Years of relevant experience: 0 to 2 years is preferred.
Experience with the principles and practices of customer service is preferred.
Experience with library circulation systems and procedures is preferred.
Experience in public libraries or public-sector organizations is preferred.

Responsibilities

Is typically the initial point of contact for most patrons/customers and spends majority of time providing customer assistance “on the floor”.
Promotes library services and offerings to patrons.
Introduces patrons to all library service and collection platforms, and can demonstrate their basic functionality.
Performs basic searches in Library catalogs through both public and ILS interfaces.
Assists patrons with basic informational questions using common internet search techniques or prepared reference resources.
Is aware of and can direct patrons to print and online reference tools, including Reader’s Advisory resources.
Assists patrons in accessing and using document machines, library computers and library-supported software, and troubleshoots common technical problems.
Performs transactional services (e.g., notary, passport) that have defined rules, limited or specific answers, and/or detailed process guidelines.
Performs all direct patron and material circulation functions.
May assist with record maintenance tasks.
Assists other staff with internal and external group program set up.
Introduces patrons to internal, passive programs and related materials.
May assist other staff with preparing materials for programs.
May assist other staff in external promotional activities.
May assist in shelving as needed.
Assists in merchandising materials.
Pulls materials from a list to assist with collection management or circulation tasks.
May assist with training staff members
Serves on library committees as needed.
Performs other duties as required.