Library Branch Manager
About The Position
Lead a Dynamic Library Team serving the needs of those in Downtown Raleigh, NC! Wake County Public Libraries is seeking a Library Branch Manager for its Express Library – Fayetteville Street location. The Express Library – Fayetteville Street is a small, storefront facility in the Wake County Office Building in downtown Raleigh. The library seeks to serve individuals and groups living and working near downtown. Key Responsibilities of the Express Library Manager: The manager will be at the forefront in fostering dynamic and sustainable partnerships with agencies and organizations that can co-locate professional staff with a shared goal of meeting the needs of individuals seeking to stabilize, improve, and grow their individual life experiences . The manager will create library experiences, services, programs, and collections that support the library’s goals. The manager will supervise and regularly evaluate a team of 4-5 Library Assistants to provide excellent customer service. to patrons receiving services as well as online customer service to patrons seeking assistance via the AskWCPL email service. With the support of Wake County Security and General Services Department, Manager and staff will present the library as a clean, safe, welcoming, and transformative space for all patrons. The manager will advocate directly with Library Administration for the needs of the library, its staff and its patrons. The manager will also communicate Library System initiatives, projects, changes, etc. directly to library staff. The manager will play a key role in helping to define the goals of a County Renovation (planning phase beginning Jan 2028) for the library. The typical schedule for the library manager is 40 hours per week, 8:30-5:30 or 9:00-6:00, Monday-Friday. This is subject to change based on business needs. About Our Team Wake County Public Libraries (WCPL), a division of Community Services, has the distinction of being one of the largest and busiest library systems in NC. The system operates eight regional libraries, thirteen community libraries, two specialty libraries, and bookmobile/outreach services. It circulates over ten million books a year and welcomes two to three million visitors annually. WCPL is proud of its excellent customer service and award-winning programs. It creates experiences that engage people of all ages and backgrounds in Wake County. For more information about WCPL programs, services, and positions, please visit: www.wake.gov/libraries What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Requirements
- Master's degree in Librarianship or related field: MLS, MLIS, MIS, ML from an ALA accredited program or NC program
- One year of experience as a librarian
- Equivalent education and experience are NOT accepted
- Please include ALL prior work experience on your application and resume.
Nice To Haves
- Three (3) years of professional public library experience.
- One (1) year of public library management or supervisory experience.
- Professional experience in social work, behavioral health, or public health.
- Enjoys connecting with people and engaging in meaningful conversations to provide exceptional library service to every patron who walks through the door.
- Sees the bigger picture and understands how daily interactions contribute to creating welcoming, impactful experiences for individuals and groups.
- Brings a positive, can-do attitude to each day and naturally shares that energy with colleagues and the community.
- Thrives in a fast-paced, ever-changing environment, with the flexibility to pivot when needed and collaborate with Wake County partners and local agencies to find solutions.
- Builds strong, lasting relationships rooted in trust, reliability, good humor, and mutual respect.
- Comfortable navigating both technology and communication tools, confidently assisting patrons with computers, phones, and a variety of tech-related questions.
Responsibilities
- fostering dynamic and sustainable partnerships with agencies and organizations that can co-locate professional staff with a shared goal of meeting the needs of individuals seeking to stabilize, improve, and grow their individual life experiences
- create library experiences, services, programs, and collections that support the library’s goals
- supervise and regularly evaluate a team of 4-5 Library Assistants to provide excellent customer service to patrons receiving services as well as online customer service to patrons seeking assistance via the AskWCPL email service
- present the library as a clean, safe, welcoming, and transformative space for all patrons
- advocate directly with Library Administration for the needs of the library, its staff and its patrons
- communicate Library System initiatives, projects, changes, etc. directly to library staff
- play a key role in helping to define the goals of a County Renovation (planning phase beginning Jan 2028) for the library
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What This Job Offers
Job Type
Full-time
Career Level
Manager
