Library Associate (Youth Services) POS#117000076

Cumberland County, NC • Fayetteville, NC

379d

About The Position

As a Library Associate in Youth Services at the West Regional Branch Library, you'll provide exceptional customer assistance, help connect the community with information and materials and inspire young minds through creative programming. This role offers the opportunity to plan and lead exciting in-person and virtual programs while collaborating with a dedicated team. If you thrive in a fast-paced setting and are ready to make a difference, we'd love to have you join us!

Requirements

• Graduation from an accredited four-year college or university and two (2) years of relevant public library experience or progressive customer relations experience in the public sector
• Graduation from an accredited two-year college or technical school and four (4) years of relevant public library experience or progressive customer relations experience in the public sector
• Graduation from high school and six (6) years of relevant public library experience or progressive customer relations experience in the public sector
• An equivalent combination of education and experience

Nice To Haves

• Experience in working with children and young adults preferred
• Knowledge of library procedures, collection management, library systems and services
• Knowledge of readers' advisory methods and sources
• Ability and knowledge to provide basic library reference services and other customer assistance
• Ability to instruct customers on use of equipment, public computer reservation software, and self-checkout as needed and where applicable
• Ability to develop and present programs for specific age groups as assigned
• Ability to use computers, competently manipulate keyboard and spell accurately
• Ability to deal tactfully and courteously with the public

Responsibilities

• Assists customers (of all ages) in person and by phone at various public service desks where information and readers' advisory service is required
• Staffs a public services point
• Performs basic troubleshooting of library equipment and trains others in the use of resources and equipment
• Performs proactive reference at the service desk
• Assists customers with information and technology resources
• Participates in collection maintenance, including weeding and discarding items

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree