Library Associate II

Mayo Clinic • Scottsdale, AZ

1d

About The Position

Under moderate supervision, and following policies, procedures and guidelines for a particular library site or unit, the Library Associate II coordinates and provides routine and complex/specialized library services and information in public services and/or technical services settings. Assists patrons with the use of increasingly sophisticated library resources, including various technology applications, electronic resources, computers, and office equipment; triages requests for materials, information, and other services; and refers complex questions to appropriate supervisor or other staff. Develops improvements in workflow. Collaborates with other library staff. May train, organize and/or monitor the work of other associates, students, or volunteers, with supervisory input. Works independently when scheduled for evenings/weekends, depending on library site. May be responsible for a library facility, including opening/closing tasks, and emergency or security-related situations, with supervisory input. Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

• Associate degree or 60 undergraduate credits
• Three years of work experience in a library, archives, museum, or customer service environment
• Note: Experience, in lieu of education, may be considered if the combination of undergraduate education and experience working in a library, archives, museum, or customer service environment is equivalent to five years.
• Knowledge of library systems and electronic applications
• Excellent customer service and oral/written communication skills
• Competency in problem-solving, prioritizing requests and policy interpretation
• Demonstrated desire to take on additionally progressive responsibilities

Nice To Haves

• Experience working in a health care setting
• Experience participating in workplace teams
• Familiarity with medical terminology

Responsibilities

• Coordinates and provides routine and complex/specialized library services and information
• Assists patrons with the use of library resources
• Triage requests for materials, information, and other services
• Refers complex questions to appropriate supervisor or other staff
• Develops improvements in workflow
• Collaborates with other library staff
• May train, organize and/or monitor the work of other associates, students, or volunteers
• May be responsible for a library facility, including opening/closing tasks, and emergency or security-related situations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees