Library Associate - Children's Services

County of Mecklenburg, NC•Charlotte, NC

3d•$20 - $25•Onsite

About The Position

The Children’s Library Associate at University City Regional works within a team of children’s services staff to create a welcoming and engaging environment for children ages 0-11, their caregivers and families. The Library Associate leads age-appropriate programs for children, including early literacy story times, school age programs, as well as creating book displays and readers advisory. This position represents the Library in the community and facilitates outreach to area preschools, schools and area partners. The Library Associate participates in systemwide teams and works collaboratively with staff in Children’s Services. The University City Regional Library serves the University City area of Charlotte, one of the fastest growing business, health care and academic areas of the county. In 2025, the new location for University City Library was opened. Accessibly located near light rail transit and unique choices for living, shopping, and leisure, this 38,000 square foot library branch serves a rapidly growing and diverse community.

Requirements

Minimum of two years of library, retail, computer, or customer service experience
High School Diploma or equivalent
Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Children's literature and developmental stages of children
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Spanish Speaking
Experience working with children in an educational or library setting
Knowledge of developmental stages of children
Knowledge of integrated library systems software (IE: Polaris)
At least three years of library experience

Responsibilities

Create and deliver programs to age-appropriate audiences
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Provide service desk coverage
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials including repairs, shelving, and marketing
Assist with volunteer management
Promote and market library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs
Design and provide developmentally appropriate programs for youth from birth to 11 years of age
Create and maintain attractive and appropriate bulletin boards and displays