Library Assistant - Port Orchard (20hr)

Kitsap Regional Library•Port Orchard, WA

1d•$20 - $27•Onsite

About The Position

Library Assistant (20 hr) Port Orchard ANNOUNCEMENT NUMBER: 0126-01 Kitsap Regional Library is looking for an enthusiastic individual who is energized by providing excellent external and internal customer service at the Port Orchard branch. We have a positive team that is highly motivated and very passionate about helping people. This position performs a wide range of circulation and customer service functions. General responsibilities include: staffing the circulation desk; checking in and out various library materials; issuing library cards; assessing or adjusting fines; administering patron accounts; preparing financial reports and providing direct assistance to patrons. This position reports to the Public Services Supervisor. GENERAL DESCRIPTION Under general supervision, while providing excellent customer service, the Library Assistant performs a wide range of circulation and customer service-related functions. Typical duties include staffing the library desk, checking out/in materials, issuing library cards, assessing, or adjusting fines, maintaining patron accounts, processing periodicals, processing shipment and book drops, and providing direct assistance to patrons. This position is represented by the Washington Public Employees Association/UFCW local 365.

Requirements

A combination of education and experience equivalent to a high school diploma or GED, and one year of experience in a customer service environment.
Ability to sort and file alphanumerically and to perform basic mathematical computations, including ability to navigate the Dewey Decimal System.
Ability to demonstrate effective verbal and written communication skills with a diverse audience.
Ability to establish and maintain effective working relationships with co-workers, patrons, user groups, community organizations, volunteer groups and to serve the public courteously.
Ability to perform financial procedures using the ILS system.
Ability to access and utilize staff Intranet resources.
Ability to follow detailed written or verbal procedural instructions accurately, with willingness to seek clarification.
Ability to acquire and effectively implement knowledge of library policies and procedures and to use independent judgment to resolve circulation and patron problems within established guidelines.
Ability to work a schedule that may change periodically, including evenings and weekends.
Ability to work collaboratively to create and maintain an inclusive environment where staff and patrons are respected and feel safe, supported and valued.

Responsibilities

Provide welcoming customer assistance, answer phones, emails, check library materials in and out, register customers for library cards, order materials from other library locations, and troubleshoot patron accounts.
Return library materials to proper locations and support circulation duties, including processing shipment, pulling holds, emptying the bookdrop, and shelving.
Assist patrons with self-checkout machines and answer questions in the hold areas.
Assist patrons with basic reference questions and refer patrons to other qualified staff as appropriate.
Support the branch team and respond to patron complaints or concerns within established guidelines.
Assist patrons using public computers, printers, and copier/fax machines. Elevate technical service issues via work orders.
Assist with promoting library programs, information, services, and materials.
Assist with periodicals processing, design of displays and other library promotional and informational materials.
Support the library opening and closing processes.
Attend branch meetings, workshops, and systemwide training sessions.
Assist with collection maintenance (under supervision), including weeding, light mending, and updating labels as assigned.
In the event of facility or patron related incident, follow library policies, procedures and guidelines or refer to offsite management staff to resolve problems, concerns, or conflicts.
May on occasion assist with training and programming.
Maintain a clean, welcoming, and safe library environment.
Support volunteers as needed.
Perform other related duties as assigned.

Benefits

Employees regularly scheduled 20 or more hours per week are eligible to participate in our medical, dental, vision, basic life, AD&D, long term disability insurance plans, health reimbursement arrangement (HRA), as well as our employee assistance program.
Additionally, all employees regularly scheduled 20 or more hours per week receive 13 paid holidays throughout the calendar year.
Full-time employees earn 15 days per year of vacation leave over the course of their first year, 13 days of sick leave, and 1 personal day each year.
All accrued time off is pro-rated for part-time employees.
Kitsap Regional Library participates in the Washington State Public Employees Retirement System (PERS). Employees are automatically eligible for the plan if they work a minimum of 16.25 hours per week (or 70 hour per month) during five months per year for two consecutive years.

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