Library Assistant (Part Time) - Sneads Ferry Branch

Onslow County, NC•Sneads Ferry, NC

28d•Onsite

About The Position

This posting is for part-time position at the Sneads Ferry Branch of the Onslow County Public Library, working 20 hours per week. Performs skilled administrative support work in the public service areas of the public library, and related work as apparent or assigned. Work is performed under the general direction of the Librarian. Some weekend and evening work is required. Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. Asa member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Requirements

Some knowledge of library operations
General knowledge of office terminology, procedures and equipment
Ability to perform library tasks and to adhere to prescribed routines
Ability to perform routine clerical tasks
Ability to operate standard office and computer equipment
Ability to operate standard office productivity software such as Microsoft Office, ability to operate various mobile devices such as e-readers, tablets, and smart phones
Ability to understand and follow oral and written instructions
Ability to establish and maintain effective working relationships with associates and customers.
Any combination of education and experience equivalent to graduation from high school with some customer service experience.

Nice To Haves

Library experience preferred.

Responsibilities

Assisting customers
Operating public service areas
Registering customers
Shelving books
Checking books in and out of library
Collecting fees and fines
Responding to questions from customers
Greets customers; answers customer questions.
Checks out library materials
Checks in and sorts returned materials
Assists customers with renewals and requested items.
Empties book returns
Shelves library materials and straightens shelves
Assists with managing library collections.
Collects fines and fees from customers
Ensures transactions to customer accounts are recorded correctly
Prepares daily cash report
Issues receipts
Assesses customer for lost or damaged items.
Processes library memberships
Explains library policies.
Sends out billing and overdue notices
Operates standard office equipment and assists customers with the use of copiers, fax machines, etc.
Assists customers with on-line catalog use and basic computer use
Helps customers find library resources
Helps customers fill out forms.
Oversees volunteers.
Pulls resources for outreach and in-house programs
May act as an assistant during outreach or in-house programs.
Receives and directs incoming calls
Maintains knowledge of library materials, information resources, current events, and new technologies.
Monitors library and customer activity
Provides assistance in other service areas as necessary
Provides outreach services to the community
Assists with developing and scheduling special programming.
Enters a variety of information into computer system
Prepares various statistical reports.
Assists with processing library materials
Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
Performs related tasks as required.
Processes material for consortium resource sharing.