Library Assistant

CHARLES CO PUBLIC LIBRARY•La Plata, MD

2d•$18 - $18•Onsite

About The Position

Performs a variety of duties within the Circulation Department under the direction of the Customer Service Supervisor including technical services, clerical services and inter-library loan (ILL). Provides direct service to customers.

Requirements

High school diploma or G.E.D.
One year of customer service or related experience.
Ability to gain working knowledge of Charles County Public Library's policies and procedures.
Ability to act as a representative of Charles County Public Library to the public.
Effective communication and decision-making skills with strong customer focus.
Ability to master procedures related to the circulation of library materials.
Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate.
Demonstrates sound judgment when making decisions.
Knowledge of electronic resources, including the Internet and database information management.
Ability to operate relevant computer systems, the integrated library system and standard office equipment including cash register and credit card machine.
Demonstrates attention to detail and accuracy.
Ability to work evenings, weekends and at other branches as needed.

Responsibilities

Provides a consistently high level of service to others by assisting with requests, or locating appropriate resources for the request.
Performs circulation and customer service duties including checkouts/ins, issuing cards, renewals, holds, informing customers of available resources, programs, and the status of their account, including the accurate collection of payment for fines and services.
Troubleshoots issues, assists with customer accounts, and handles customer inquiries and complaints appropriately.
Instructs/trains customers on use of equipment and devices, such as computers, printer/copiers, and fax machines.
Maintains confidentiality of customers and their personal information.
Performs interlibrary loan procedures which may include processing Request to Fill, daily delivery from other branches, and ILL emails.
Assists with processing, shelving, weeding, discarding, inventory, and repair and cleaning of materials.
Assists with and promotes library programs and services.
Works at different locations throughout the CCPL system as needed.
Attends meetings and participates in committees and organizations that further the Library's mission and goals.
Professionally represents the library at community and organizational events that further the Library's mission and goals.
Keeps abreast of library and job specific developments, trends and technologies by seeking out learning and training opportunities.
Performs other duties as assigned.