Library Assistant (Full-time)

Arlington County VA•Arlington, VA

1d•Onsite

About The Position

Arlington County’s Public Library is seeking a Full time Library Assistant to assist in providing service to patrons of all ages and backgrounds at Shirlington Library. This position will help the public with circulation requests, technology assistance, and information about the library’s collections, programs and policies. This position will work a schedule including regular evening and weekend shifts.

Requirements

Associate degree or two years of college course work from an accredited college or university in a related field
Some library experience providing customer service that includes resolving patron problems, explaining policies and procedures, providing information, and/or processing materials in a library environment
Additional direct-facing customer service experience may be substituted for up to two years of experience in library procedures
An eagerness to learn and a problem solver with a commitment to offering excellent customer service to all library users.
Ability to manage multiple tasks, understand and focus on Library system-wide and County priorities, work successfully within a team, and communicate effectively
Awareness of current trends in public libraries and technology
Ability to make sustainability-conscious workplace decisions

Nice To Haves

Previous library experience within the past 5 years
Handling money, running a cash register, and creating deposits
Troubleshooting with eBooks, tablets, public computers and printers
Working with diverse populations including some with limited English ability
Bilingual English/Spanish

Responsibilities

Performing circulation tasks, including issuing library cards, placing items on reserve, locating materials, assessing fines, and processing payments
Assisting patrons with technology services, such as navigating the library catalog, accessing electronic resources, and using digital tools
Responding to inquiries about library facilities, coordinating the use of computer and audiovisual equipment for meeting rooms, and troubleshooting issues with public computers, copiers, and printers
Providing information on library programs, equipment availability, and facility usage across the library system
Interviewing and assisting patrons in selecting physical and digital materials, and answering questions about collections, services, and resources
Supporting collection management, including re-shelving materials, preparing shelving carts, identifying lost or damaged items, and completing circulation reports accurately.
Helping maintain a safe and welcoming environment by enforcing library policies and assisting with opening and closing procedures
Participating in library initiatives, including systemwide programs, committees, and meetings as assigned