Library Assistant

Maricopa County•Gilbert, AZ

1d•$18•Onsite

About The Position

If you like to share knowledge and provide excellent customer service, consider joining us to become a member of a dynamic team dedicated to serving a growing community! As a part-time Library Assistant for our Southeast Regional Library, you will provide routine customer service, service routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use library services and how to use our resources.

Requirements

Two years of customer service experience
High school diploma or GED
Post-secondary education may substitute for the required experience on a year-for-year basis
Library environment requiring evening and weekend availability
Ability to cover shifts at nearby library branches
Ability to lift up to 20 pounds floor-to-waist; lift up to 5 pounds waist-to-shoulder, lift 1 pound shoulder-to-overhead, carry up to 10 pounds a distance of up to 50 feet, and push/pull up to 50 pounds a distance of 100 feet

Nice To Haves

Experience with library-related automation systems, such as Polaris ILS
Experience with information retrieval from library-related databases
Experience working or volunteering in a public library
Experience assisting customers with online account payments and management
Bilingual skills in Spanish and English

Responsibilities

Issues, verifies, and renews library cards for customers
Informs customers of their account status and answers basic reference questions and directional questions from customers
Resolves customer concerns by phone, in person, or by e-mail/online and escalates concerns to the appropriate staff member or supervisor as necessary
Initiates search for materials claimed “returned”
Processes library materials for shelving and routing
Performs opening/closing duties as assigned
Assists with maintenance and display of the collection
Assists customers with the use of a self-service payment kiosk