Library Assistant - 21 hours (Paul Smith)

York County Library System•Shrewsbury, PA

3d•$9•Onsite

About The Position

The Library Assistant will provide assistance to a diverse population of customers in using library resources. Assistance is given to customers in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Library Assistant will also assist in the day-to-day functions of the Library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, etc.

Requirements

Candidate must enjoy being a team player and providing excellent customer service to a population of all ages.
This position requires someone who has strong communication skills and who is truly enthusiastic about helping others.
It is important that the candidate be dependable, a self-starter and feel comfortable using computers and performing other research-related duties.
Must have a high school degree (or equivalent).
Computer proficiency is required.
Customer service experience required.

Nice To Haves

College experience is preferred.
Previous library experience is preferred.

Responsibilities

Performs duties related to checking in and checking out library materials. This includes using an item scanner, the ILS computer database and collecting fees.
Creates new member records in and posts or responds to messages on member accounts.
Checks materials that have been returned for good condition, completeness and other shelving requirements.
Changes the status of materials in the ILS computer database.
Shelves books and magazines that are returned to the library.
Assists members locating materials in the library or at other libraries by using the ILS computer database, directing them to appropriate shelves, placing items on hold or requesting items via interlibrary loan.
Assists members with the use of computer applications including the Internet and online databases.
Makes referrals to Martin Library’s Information Services as needed.
Assist members with public computer use and printing from computer. Must be knowledgeable enough to answer general computer, email, and internet questions.
Make photocopies. Scan and email documents using photocopier.
Performs opening and closing procedures, including light cleaning.
Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving out of order materials.
Inform members of Library policies and rules and enforces these.
Provides guidance to the circulation desk volunteers and assists them when needed.
Other duties as requested by the library director.