Library Assistant

Maricopa County•Goodyear, AZ

1d•$18•Onsite

About The Position

If you like to share knowledge and provide excellent customer service, consider joining us to become a member of a dynamic team dedicated to serving a growing community! As a part-time Library Assistant for our Georgia T. Lord Library , you will provide routine customer service, service routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use library services and how to use our resources. Do you want to champion the freedom to read and access information? At the Maricopa County Library District, we are continuously working to support the changing need of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services, and information to improve the quality of life for our residents. Choose a job with a purpose. Choose the Maricopa County Library District.

Requirements

Two years of customer service experience
High school diploma or GED
Post-secondary education may substitute for the required experience on a year-for-year basis

Nice To Haves

Experience with library-related automation systems, such as Polaris ILS
Experience with information retrieval from library-related databases
Experience working or volunteering in a public library
Experience assisting customers with online account payments and account management
Bilingual skills in Spanish and English

Responsibilities

Issues, verifies, and renews library cards for customers
Informs customers of their account status and answers basic reference questions and directional questions from customers
Resolves customer concerns by phone, in person, or by e-mail/online. Refers customer concerns to the appropriate staff member or supervisor as necessary
Initiates search for materials claimed “returned”
Processes library materials for shelving and routing
Performs opening or closing duties as assigned
Assists with the maintenance and display of the collection
Assists customers with the use of a self-service payment kiosk