Library Assistant

Kansas City Public Library-posted about 1 year ago

$35,214 - $35,214/Yr

Part-time • Entry Level

Kansas City, MO

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The Library Assistant position at the Kansas City Public Library involves providing essential circulation and registration services to patrons, ensuring they have ready access to library materials. The role emphasizes excellent customer service, assisting patrons with library resources, and maintaining effective relationships with both patrons and staff.

Provides basic circulation and registration services to assure patrons ready access to library materials.
Checks materials in and out; issues library cards; collects fines and charges; updates customer records in the computer; verbally explains circulation policies and procedures.
Provides excellent customer service (in person and over the phone) by assisting patrons with the use of library databases, computer equipment, and software.
Processes patrons' request material; prepares and sends Interlibrary Loan requests; provides patrons with reader's advisory assistance.
Maintains effective courteous working relationships with all library patrons and staff.
Uses decision making skills to improve the patron experience.
Lifts, routes and shelves materials, which may weigh up to 10 pounds, from book bins and shelves.
Performs other related work as assigned.

Demonstrated ability to meet and serve the public, working effectively with customers of all ages.
Demonstrated ability to be a team player.
Demonstrated ability to learn library operations, services and policies, including computer procedures; willingness to learn and keep current with emerging technologies.
Demonstrated ability to use decision making skills to reflect values-based principles.
Demonstrated ability to organize daily work routines for location effectively.
Demonstrated ability to follow oral and/or written instructions.
Must be able to work at a counter used for customer interactions.
Must be able to access materials from shelves which may be overhead or those which may be below waist level.
Many duties performed while standing and bending; ability to lift up to 35 lbs.
Ability to speak and understand English is required; proficiency in non-English languages spoken in Jackson County, MO is a plus.

Customer Service experience preferred.

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