LIBRARY ASSISTANT/YS

CITY OF LAKE WALES•Lake Wales, FL

2d•$17 - $21

About The Position

GENERAL PURPOSE Performs a variety of routine work in the public library youth services environment and provides services to library patrons and staff. SUPERVISION RECEIVED Works under the close supervision of the Youth Services Librarian. SUPERVISION EXERCISED None. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Service & Circulation Provides friendly, high‑quality customer service at the Youth Services Circulation Desk. Checks library materials in and out; resolves account issues and corrects errors. Processes cash payments for fines and fees accurately. Assists patrons with placing holds and offers recommendations for books and other materials. Answers telephone calls and provides information, assistance, or referrals as appropriate. Collection Maintenance Shelves returned materials daily and maintains order in the Youth Services collection. Performs scheduled shelf‑reading to ensure accuracy and organization, as assigned by the Youth Services Librarian or supervisory staff. Conducts routine maintenance on books and materials, including mending, labeling, and preparing new items for circulation. Youth Services Support Provides reader’s advisory services to children, teens, and their parents or guardians. Works directly with teens in the Library’s Teen Room and enforces behavior policies consistently and professionally. Assists with children’s programs, events, and special projects as assigned. Facilities & Environment Helps maintain a clean and welcoming library environment by vacuuming, dusting, straightening furniture and materials, and emptying waste containers and book drops. Sets up tables, chairs, and other equipment for classes and programs. Technology & Electronic Resources Maintains working knowledge of all Lake Wales Public Library electronic resources. Demonstrates digital resources and provides basic instruction to customers on their use. Policy Enforcement Enforces all library policies established by the Lake Wales Library Board and the City of Lake Wales, including patron behavior guidelines. PERIPHERAL DUTIES: Assists other staff members as needed. Completes a minimum of 10 CEUs annually in library services, customer service, or related fields. Performs other duties as assigned.

Requirements

High school diploma or GED, plus two years of post‑secondary education or training in library science, liberal arts, education, or a related field; or (B) Any equivalent combination of education and experience.
Principles and practices of modern library systems and services.
Library circulation procedures and classification systems, including alphabetical and decimal organization.
Basic computer skills in a Windows environment and the ability to navigate the Internet for reference assistance.
Operation of standard office and library equipment, including photocopiers, scanners, and fax machines.
Maintain accurate filing and shelving systems.
Communicate effectively in person and by phone.
Establish and maintain positive working relationships with patrons, coworkers, supervisors, and the general public—especially children and teens.
Handle cash transactions accurately, make correct change, and secure payments.
Valid Florida driver's license.

Responsibilities

Provides friendly, high‑quality customer service at the Youth Services Circulation Desk.
Checks library materials in and out; resolves account issues and corrects errors.
Processes cash payments for fines and fees accurately.
Assists patrons with placing holds and offers recommendations for books and other materials.
Answers telephone calls and provides information, assistance, or referrals as appropriate.
Shelves returned materials daily and maintains order in the Youth Services collection.
Performs scheduled shelf‑reading to ensure accuracy and organization, as assigned by the Youth Services Librarian or supervisory staff.
Conducts routine maintenance on books and materials, including mending, labeling, and preparing new items for circulation.
Provides reader’s advisory services to children, teens, and their parents or guardians.
Works directly with teens in the Library’s Teen Room and enforces behavior policies consistently and professionally.
Assists with children’s programs, events, and special projects as assigned.
Helps maintain a clean and welcoming library environment by vacuuming, dusting, straightening furniture and materials, and emptying waste containers and book drops.
Sets up tables, chairs, and other equipment for classes and programs.
Maintains working knowledge of all Lake Wales Public Library electronic resources.
Demonstrates digital resources and provides basic instruction to customers on their use.
Enforces all library policies established by the Lake Wales Library Board and the City of Lake Wales, including patron behavior guidelines.
Assists other staff members as needed.
Completes a minimum of 10 CEUs annually in library services, customer service, or related fields.
Performs other duties as assigned.