University of Rochester-posted about 1 year ago
$38,792 - $54,309/Yr
Full-time • Entry Level
Rochester, NY
Educational Services

The STEM Course Reserves Specialist at the University of Rochester will be a vital member of the River Campus Libraries (RCL) Patron Services Team. This role involves managing the Course Reserves collection for the Carlson Science & Engineering Library and assisting with requests at other River Campus Libraries. The specialist will support daily operations, provide assistance at service points, and ensure high-quality service for library users.

  • Manage the Course Reserves collection for the Carlson Science & Engineering Library.
  • Assist with fulfillment of Course Reserves requests at other River Campus Libraries.
  • Open and close the Carlson Library as scheduled.
  • Support multiple RCL Q&i service points to assist patrons with accessing library resources and services.
  • Maintain the Carlson Library Physical Course Reserves collection, including fulfilling requests and communicating with faculty.
  • Provide general in-person support to the RCL Patron Services department, including scanning documents and answering phones.
  • Fulfill electronic Course Reserves requests and collaborate with subject librarians for faculty support.
  • Maintain collaborative relationships with Course Reserves staff from other RCL libraries and update policy documents.
  • Participate in professional development activities and departmental projects.
  • Associate's Degree required; Bachelor's Degree preferred.
  • 2+ years customer service experience required.
  • 1+ years working in a library environment preferred.
  • Ability to follow established procedures and perform work requiring considerable attention to detail.
  • Outstanding verbal and written communication and customer service skills.
  • Ability to learn new skills independently.
  • Proficiency in the use of Microsoft Office Suite.
  • Commitment to diversity required.
  • History of navigating change in a team environment preferred.
  • Demonstrated success in working as a member of a team preferred.
  • Health insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • 401k retirement savings plan
  • Paid holidays
  • Paid time off
  • Professional development opportunities
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