Library Assistant I FT

Gwinnett County Public Library • Lawrenceville, GA

3d

About The Position

Purpose: This position is responsible for performing routine, supportive duties and customer service.

Requirements

• Basic library operational principles and practices;
• Customer service principles.
• Prioritizing work;
• Providing customer service;
• Operating standard office equipment;
• Operating a computer and applicable software;
• Excellent attention to detail and eagerness to get the job done well;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
• High school diploma or GED
• One year of related customer service experience;
• Valid GA Driver’s License.

Responsibilities

• Sorts and processes Library materials, including receiving, processing and shipping items, processing serials, running material reports coordinating the maintenance of the branch collection, and purging outdated material.
• Provides customer service to include information, circulation, basic technology assistance and problem resolution.
• Provides support for all areas of daily branch operations to include resolving customer inquiries and issues, balancing fees and branch cash funds and collection management and flow.
• Maintains an inventory of branch supplies and coordinates the ordering of basic branch supplies as necessary.
• Actively participates in the duties necessary to branch operations, including but not limited to: collection maintenance and shelving library materials; serving work shifts in the public service area; and, maintaining appropriate technological and professional skills through the completion of requisite training.
• Supports branch programming and outreach initiatives through participation in idea generation, event preparation and clean up, and by assisting during the events as assigned.
• As assigned, provides support for special services offered at the branch and maintains all necessary certifications and/or training related to these services.
• Maintains up to date knowledge of system priorities and initiatives as well as professional news and trends.
• Assists library customers with passport services, including but not limited to processing applications, taking passport photos, managing payments, and providing access to passport forms and documentation as appropriate. (performed at Branches designated as Passport Service locations)
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees