Library Assistant (half-time) - Information Services

City of Des Moines, IA • Des Moines, IA

80d

About The Position

Under the direction of the library manager, provides excellent customer service to the community along with information and readers' advisory services. Does related professional and clerical work as required. This position is twenty (20) hours per week and requires regular evening and weekend hours.

Requirements

• Bachelor's degree from an accredited college.
• Excellent customer service skills with all ages.
• Successful experience working with children and/or young adults.
• Experience in a public library setting is desired.
• Bilingual in English/Spanish preferred.

Responsibilities

• Interviews library users carefully to determine what information is required and provides clear, accurate and timely answers to all inquiries.
• Answers information and readers' advisory questions in-person, by phone, and by electronic means.
• Trains patrons in use of online catalog and various databases.
• Checks out and receives materials.
• Manages interactions with difficult customers with tact and diplomacy.
• Prepares bibliographies and participates in collection development.
• Participates in planning and organizing work within the department.
• Presents programs, book talks, and library tours.
• Assists in planning displays and exhibits.
• Reads professional literature and attends conferences to keep informed of developing library practices and issues.

What This Job Offers

• Job Type: Part-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree