Librarian I - W. Anne Gibson-Esmond Station Library

Pima County • Tucson, AZ

8d • Onsite

About The Position

W. Anne Gibson-Esmond Station Library is hiring a Librarian I to join us in making a difference—one program, one patron, one day at a time. The library is seeking a service-focused Librarian I to provide leadership and frontline support in a dynamic public service environment. This position includes in-charge responsibilities, supervision of Library Associate(s), and active oversight of tween and teen services, including the coordination and supervision of teen volunteers. The Librarian I will work a public service information desk shift of at least three hours daily, while also supporting key circulation functions such as check-in, pickup lockers, and phone coverage. This role requires the ability to tackle challenges head-on, including the rare occasional incident, with professionalism, sound judgment, and poise. The selected candidate will inspire and support staff, fostering a collaborative, inclusive, and customer-centered team culture, and must be available to work Saturdays and evenings up to 7:00 p.m. This position may be required to work rotating shifts, including evenings and weekends.

Requirements

• Bachelor’s degree from an accredited college or university with a major in Library Science, Liberal Arts, Social Science, Information Management, Business Administration, Public Administration or a related field as determined by the department head at the time of recruitment
• Three years of experience in libraries, customer service, education, social services or fields of similar scope
• Valid driver license is required at time of application
• Valid AZ driver license is required at time of appointment

Nice To Haves

• Bilingual (English/Spanish)
• Minimum two (2) years customer service experience, preferably in a public-facing environment
• Minimum two (2) years experience using Microsoft Office Suite (Word, Excel, and PowerPoint)
• Minimum one (1) year experience working with tweens and/or teens, including providing services, programming, or supervision in a youth-focused setting
• Experience providing public service at an information or reference desk, including assisting customers with reader’s advisory, basic research, and library technology

Responsibilities

• Oversees assigned service area within a library such as youth services or adult services by developing, presenting, and coordinating services inclusive of all members of the public including vulnerable populations
• Serves as supervisor in charge of the library as assigned
• Assists members of the public by finding and relaying library and community resource information including providing assistance in using the library’s collections, catalog, technology, and equipment
• Develops, facilitates, and/or presents evidence-based educational programs and services, including early literacy programs, community outreach activities, youth advisory boards, and computer and technology instruction in person or virtually
• Supervises library employees, volunteers, and/or interns by training, scheduling, and evaluating performance, making recommendations regarding probationary periods, employee discipline, and other human resources-related matters
• Incorporates and implements public service best practices, including culturally competent community-driven programming, public relations, problem solving, conflict management and complaint resolution
• Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations and complete associated documentation
• Performs facilities management duties by monitoring and reporting maintenance issues and investigating or resolving operational or technical issues
• Participates in or facilitates systemwide committee meetings focused on youth services, adult services, library strategic directions or core values and attend relevant continuing education trainings and workshops to incorporate current best practices in a particular service level
• Manages, coordinates, and determines priorities of workload, including monitoring levels of resources, establishing timelines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing, and editing reports prepared by staff

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
• In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees