Liaison Security Officer - FT - Wed 6:00am-12:00pm , Sun-Tues 6:00am-6:00pm

Northeast Georgia Medical Center•Gainesville, GA

18h•Onsite

About The Position

Performs all required duties in a courteous and professional manner. The Security Liaison Officer will be the first contact of visitors entering Northeast Georgia Medical Center. The Security Liaison Officer will identify visitors through forms of photographic state identification cards (i.e. drivers licenses), will ensure that visitors are issued adhesive passes and direct visitors to affix the pass on their outermost garment. The Security Liaison Officer will direct visitors to locations within NGMC and will be responsible for allowing access into both secure and non-secure areas. The Security Liaison Officer will act as information gatherers and report directly to the Security Supervisor any violations of criminal law, NGHS policies, or any breach of security within their assigned post.

Requirements

High School Diploma or GED
Background in customer services and/or reception.
The ability to work well with others; and a willingness to accept direction from supervision
The ability to learn and perform basic computer skills
Must display a calm/professional demeanor and utilize verbal de-escalation techniques in situations involving agitated persons
Must be adaptable to changing situations
Must be able to lift up to 20 lbs
Must be able to carry up to 20 lbs
Must be able to read, write, reason, talk, and keyboard

Nice To Haves

Law enforcement, corrections or security background and/or two (2) years of experience in assisting sworn personnel in performing non-sworn municipal law enforcement duties.
Basic CPR
Managing the aggressive patient (CIT): De-escalation Training
On the Job Training with NGHS Security Visitor Management System
Presents a professional image and attitude

Responsibilities

Serves as a first contact for visitors entering Northeast Georgia Medical Center or assigned NGHS facility at an assigned post.
Identifies and documents visitors through forms of photographic state identification cards (i.e.; drivers licenses).
Ensures that visitors are issued adhesive passes and direct visitors to affix the pass on their outermost garment.
Direct visitors to locations within NGMC and allows access into secure and non-secure areas as appropriate.
Acts as surveillance and observer/reporter within high traffic areas; reports violations of criminal law, NGHS policies, or any breach of security within their assigned post to the Security Supervisor.
Serves as a customer service professional; answers information inquiries and provides direction in accordance with NGHS Core Values.
Maintains a highly professional attitude (verbally and physically) and exhibits the ability to engage in professional interaction with patients, visitors, and staff.
Performs other duties as assigned.
Answers incoming telephone calls to assigned department.
Assist with organizing and filing patient charts.