Liaison-Patient/Visitor

UAB St. Vincent's•Hoover, AL

4h•Onsite

About The Position

UAB St. Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent’s name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama’s best hospitals as recognized by U.S. News & World Report, improving the health and lives of those we serve is at the heart of our mission. Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting impact together.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Responsibilities

Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns.
Receive guest suggestions and complaints and escalate through proper channels.
Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
Identify and report issues of safety and maintenance.
Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems.
Anticipate family's needs and resolve issues before they become major source of concern.