Liaison Package Handler

Luxer One • New York, NY

5d

About The Position

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in/around the Brooklyn area. Come join our growing team! This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Brooklyn area. The service rep will visit properties multiple times a week and perform various duties. This is a part-time role (Around 20 hours a week). This role is also part of a new, expanding service program – with opportunities for growth as the program expands. As we add locations to the market, this role could expand to take on additional hours and responsibilities.

Requirements

• Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents.
• 1-2 years of customer service experience required.
• Access to reliable transportation (e.g. a personal car or access to public transportation) Ideally, the candidate would live in or near the downtown Brooklyn area.
• Comfortable using technology (you will be using a digital package management system and iPad/iPhone)
• Good organizational and problem-solving skills
• This role involves regular physical activity, including lifting and arranging packages, some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.
• At least 18 years old.
• The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the management team.

Responsibilities

• Provide in-person and email support to residents having package questions/issues
• Log recently-delivered packages into the property's automated package management system
• Organize packages within the room, to make it easier for residents to find their packages
• Identify aging/stale packages and prepare them to be returned to sender
• Serve as a primary liaison between the property and the package management provider support team
• Deliver certain packages directly to residents' doors
• Perform lightweight maintenance on the locker/package room management system

Benefits

• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
• 401K with employer match
• Accrued PTO to relax, recharge, and rest
• Accrued Paid Sick Leave
• Liaison Uniform and Equipment Provided

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees