Liaison, Customer Svcs (SO)

Northwell Health

6d

About The Position

Serves as an Inventory Liaison between end-user departments and product vendors. Coordinates receipt, distribution, collection, and return of products for the hospital.

Requirements

• High School Diploma or equivalent, required.
• Minimum of three (3) years progressively responsible inventory coordination and customer service experience, required.
• Demonstrated problem identification, resolution and analytical skills, required.
• Strong interpersonal and communication skills, required.

Nice To Haves

• College or additional formal education in inventory coordination and cutomer services, preferred.
• Operating Room (OR) experience, preferred.

Responsibilities

• Coordinates the receipt, distribution, collection, and return of products for hospital departments.
• Monitors real-time inventory levels and advises end-user areas and Supervisor regarding readiness and/or issues.
• Monitors real-time turnaround times to ensure/optimize day-of-need inventory levels.
• Communicates and coordinates with end-users, vendor team and Supervisor to facilitate timely product delivery and reliability.
• Evaluates quality and quantity of delivered products.
• Ensures products are transported to assigned hospital locations and stored properly relative to product requirements and fire/safety regulations.
• Facilitates product processing for return to vendor.
• Identifies, flags and tracks pruducts/instruments in need of repair/replacement.
• Ensures related documentation is completed.
• Participates-in implementing Quality Control/Performance Improvement related practices.
• Performs related duties, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees