Liability Determination Adjuster - Charlotte, NC (Hybrid)

Allstate•Charlotte, NC

9d•$23 - $26•Hybrid

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description As a Liability Claims Adjuster, you’ll help customers through some of their most stressful moments by guiding them after a single- or multi-vehicle accident. You’ll communicate with policyholders, claimants, agents, witnesses, repair shops, and other partners using phone, email, and text. After completing hands-on training, you’ll follow established processes to investigate what happened, evaluate claims, negotiate fair outcomes, and help customers move forward with confidence.

Requirements

A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB down/5 MB up.
Appropriate work surface and seating.

Nice To Haves

Strong communication and interpersonal skills, with a focus on delivering excellent customer service.
Ability to manage multiple tasks, stay organized, and adjust priorities in a fast-paced environment.
Attention to detail and solid critical-thinking skills to evaluate information and make sound decisions.
Comfortable learning and using technology, including software and tools used in the claims process.
Familiarity with insurance policies, claims handling, or related regulations is helpful but not required.

Responsibilities

The Customer Service Expert – Show empathy and support in every interaction. You’ll live our Claims Culture—caring, empowering, and restoring—by being clear, compassionate, and committed throughout each claim.
The Investigator – Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what’s owed.
The Effective Communicator – Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finish.
The Negotiator – Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You’ll use sound judgment and negotiation strategies to navigate challenging situations.
The Problem Solver – Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forward.
The Recorder – Protect the company and our customers by documenting your work clearly and accurately. You’ll follow policy guidelines and maintain up-to-date claim records in our claims system.