This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. As a Liability Adjuster, your primary responsibility will be to assist our valued customers in navigating the aftermath of single or multi-vehicle auto losses. Your day-to-day activities will revolve around effective communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. This communication will take place through different channels, including voice calls, email, and text messages. Once you have completed the comprehensive on-the-job training, you will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving our Allstate insureds. You will wear a few hats to fill a few roles throughout your day that all require a level of experience. As a Customer Service Expert, you will embody Allstate's Claims Culture by being compassionate, clear, and a committed partner in each Casualty claim. As an Investigator, you will confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. As an Effective Communicator, you will use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You will also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. As a Negotiator, you will evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies. You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. Finally, as a Recorder, you will protect the company financially by executing policies along policy agreements, ensuring timely and accurate documentation is completed as you work on each claim.
