Liability Claims Adjuster - Remote WI

Charles Taylor

8h•Remote

About The Position

The Claims Adjuster is responsible for investigating liability and APD claims and determining settlement value, if any, based on the individual merits and available defenses of each claim. This a remote position for Wisconsin residents.

Requirements

Proficient in the full Microsoft Office Suite
Skilled in reading and interpreting estimates
Familiar with terminology used in the automotive repair industry
Knowledgeable in medical terminology, records, and billing processes
Able to build and maintain effective working relationships
Adaptable to evolving technologies, with the ability to quickly learn new systems and equipment
Strong verbal and written communication skills, with the ability to engage effectively at all organizational levels
Demonstrates a high level of confidentiality and professional discretion
Maintains a strong commitment to accuracy and quality
Customer-focused with a service-oriented mindset
Highly organized with effective time management skills
Strong attention to detail and an understanding of its impact on business operations
Capable of working both independently and collaboratively within a team
Sound judgment and strong decision-making abilities
Skilled in negotiation and issue resolution
Active listener with strong interpersonal skills
Able to manage and resolve situations involving dissatisfied clients professionally
High School Degree
2-3 Years’ experience in claims adjusting or related fields (auto repair, medical services, restoration, construction)

Nice To Haves

Prior work experience in liability claims adjusting
Prior work experience with municipal insureds

Responsibilities

Receives newly reported claims and records the claim information in claims database accurately
Investigates claims
Determines coverage and deductible
Obtains and reviews all required investigative materials (photos, police reports, etc.)
Interviews claimants, insureds, and witnesses to determine claim validity, may travel to site to inspect
Maintains and updates thorough claim notes in a timely manner throughout lifespan of claim
Sets appropriate reserves for claims
Communicates claim decisions to claimant, insured
Works with auto repair provider or contractors to establish appropriate repair costs
Requests payments through claims database
Fields calls from insured, or claimant regarding status of claims
Submits claim to Litigation Manager to request additional authority on claims that exceed current authority
Maintains files of related documents and forms electronically for clients and insureds according to record retention policy
Prepares report for insured when claim is closed
Works with underwriting to help provide relevant information on losses for renewal rates as well as Risk Management to identify trends
Acts as a backup and as a resource to other Adjusters
Prepares reports on large losses for internal use as well as for reinsurers as necessary
Answers questions regarding loss runs from insureds
Identifies subrogation potential and pursues recovery
Other duties as assigned