Liability Claims Adjuster

Hagerty

3d•Remote

About The Position

The Liability Adjuster will provide efficient and effective adjudication of assigned claims through timely investigation, evaluation, and negotiation. This adjuster works well under minimal supervision using company best practices. They must execute files within their authority to make appropriate decisions regarding coverage and settlement. The liability adjuster handles claims involving clear liability and liability disputes involving 1st and 3rd party claimants. This position investigates liability, evaluates and settles property damage claims and effectively negotiate claims to conclusion in a timely manner. In this role you are responsible for taking recorded statements, reviewing policies for coverage, determining liability, settling collision and property damage claims including total losses and writing Reservation of Rights and coverage denials where appropriate. The person in this role takes ownership of their personal brand, stays professional and works well individually within a dynamic team atmosphere. Ready to get in the driver’s seat? Join us! What you’ll do Maintain high availability for insureds and colleagues Demonstrate stellar attitude & performance Make timely and appropriate contacts with necessary parties and takes detailed recorded statements to determine liability Write Reservation of Rights and Coverage Disclaimers when appropriate Complete appropriate level of investigation to determine coverage Determine exposure, establishes adequate initial reserves and makes timely adjustment to reserve(s) as required Negotiate proper settlement within authority and provides recommendations for settlement and disposition of claims exceeding their authority level Handle first party and third-party auto property damage losses Identify subrogation potential and completes thorough referral to the Recovery Team Explain and justify liability positions to both first and third parties Manage rental vehicle requests and storage expenses Occasionally handle property damage to fixed property Effectively manage workload and tasks to keep claims current and documented appropriately Occasional large Loss reporting Must be able to put in extra time if/as needed Maintain excellent customer service tracked through company measurement Meet or exceeds individual goals to help the department reach its target Make appropriate coverage and/or settlement decisions Determine liability by completing thorough investigations Pursue recovery as applicable Consistently produce quality work product & sets timely reserves Fuel engagement within the team and department This might describe you Detail oriented with a commitment to quality Excellent communication and collaboration skills Knowledgeable in insurance products and expertise Prior claims experience in a similar role Exercise decisiveness and execution within their authority Must have ability to work individually and as a team Ability to maintain confidential information Strong problem-solving skills Strong time management and organizational ability Must possess a keen interest in self-development Reliable, Accountable and Trust-worthy Motivated and positive within a high production role Demonstrate proficiencies with computer software and multitasking Must be able to become licensed and bonded in all states Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable. Other things to note This position is open to U.S. remote work. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Requirements

Detail oriented with a commitment to quality
Excellent communication and collaboration skills
Knowledgeable in insurance products and expertise
Prior claims experience in a similar role
Exercise decisiveness and execution within their authority
Must have ability to work individually and as a team
Ability to maintain confidential information
Strong problem-solving skills
Strong time management and organizational ability
Must possess a keen interest in self-development
Reliable, Accountable and Trust-worthy
Motivated and positive within a high production role
Demonstrate proficiencies with computer software and multitasking
Must be able to become licensed and bonded in all states
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.

Responsibilities

Maintain high availability for insureds and colleagues
Demonstrate stellar attitude & performance
Make timely and appropriate contacts with necessary parties and takes detailed recorded statements to determine liability
Write Reservation of Rights and Coverage Disclaimers when appropriate
Complete appropriate level of investigation to determine coverage
Determine exposure, establishes adequate initial reserves and makes timely adjustment to reserve(s) as required
Negotiate proper settlement within authority and provides recommendations for settlement and disposition of claims exceeding their authority level
Handle first party and third-party auto property damage losses
Identify subrogation potential and completes thorough referral to the Recovery Team
Explain and justify liability positions to both first and third parties
Manage rental vehicle requests and storage expenses
Occasionally handle property damage to fixed property
Effectively manage workload and tasks to keep claims current and documented appropriately
Occasional large Loss reporting
Must be able to put in extra time if/as needed
Maintain excellent customer service tracked through company measurement
Meet or exceeds individual goals to help the department reach its target
Make appropriate coverage and/or settlement decisions
Determine liability by completing thorough investigations
Pursue recovery as applicable
Consistently produce quality work product & sets timely reserves
Fuel engagement within the team and department