LG Home Solutions Field Operations Manager

MarketSource • Alpharetta, GA

2d

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Requirements

• Ability to successfully develop, implement, and manage programs
• Leadership, motivational and influencing skills
• Ability to prioritize, organize, problem solve, meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Ability to work in team-oriented environment that is fair, open, and honest
• Excellent written and oral communication and interpersonal skills
• Ability to maintain confidentiality and credibility
• Ability to tackle complex issues and develop innovative and practical solutions
• Action and detail oriented
• Agile decision-making skills in a fast-paced environment
• Proficient is Microsoft Suite; Word, Excel, and PowerPoint
• Ability to create and deliver presentations
• Strong analytical and problem-solving skills.
• Ability to multitask and work efficiently under pressure.
• Strong knowledge of company policy, goals and standards
• Ability to analyze reports and generate presentations displaying regional performance
• Bachelor’s Degree or equivalent work experience in lieu of degree
• 3+ years’ experience in Area Manager, management or leadership role
• 2+ years’ experience in industry-related field
• May require up to 75% travel; 2-3 weeks per month

Responsibilities

• Develops and implements regional strategies, monitors performance across the region, and ensures alignment with company goals
• Manages a team of Area Managers and may oversee other support staff within the region.
• Recruit, hire, train and mentor leaders and other staff, fostering a positive and productive work environment
• Leads, develops, and drives team performance, ensuring consistent quality to satisfy and exceed program goals and objectives
• Closely monitor program objectives and provide critical performance feedback
• Ensures adherence to company policies and procedures. Providing timely, constructive feedback to managers and teams in real-time and in alignment with the performance management process
• Develops, maintains and implements processes and KPI's to drive performance and continuous improvement
• Partners closely with client to provide consistent feedback and performance summary. (RM main responsibility. But can be AM in some context)
• Provides reporting and analysis on an ad-hoc basis for internal and external stakeholders
• Monitors performance and improvement by tracking sales, analyzing performance data, and implementing strategies to improve efficiency and profitability
• Provides program oversight and direction with a client centric approach
• Responsible for regional financial performance
• Ensures sales, market and competitive information is recorded
• Manages client commitment and expectations
• Consistently evaluate region’s performance vs. expectations
• Conducts monthly and quarterly business reviews

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees