Lexus Guest Experience Coordinator

Kahlig Auto Group • San Antonio, TX

166d

About The Position

As a Lexus guest experience coordinator, this position is an integral part of the Lexus experience our guests enjoy. You will be the smile, voice and face of our dealership. This role requires a polished and professional appearance and presentation. We need someone with great experience in this profession and a positive attitude. To be a success in this position you will need to be reliable, professional, likable and ready to make a move toward a long-term career and not just another job. Our dealership is a family, and we treat each employee as such.

Requirements

• High school diploma or GED Required
• Bachelor's Degree preferred or equivalent experience in luxury customer service environment

Responsibilities

• Warmly and professionally greet all guests & provide facility tours as guests enter
• Frequently check in with waiting guests to ensure efficient use of their time
• Keep concierge desk clean, tidy, clear from all clutter and professional as this is the first place a guest will enter our store
• Perform clerical duties such as typing, proofreading, data entry, filing, photocopying, faxing and sorting mail
• Gather guest information and enter into our Customer Retention Management software
• Update telephone directory for all Lexus team members
• Direct clients to waiting area or cafe and refer clients to appropriate personnel for vehicle status updates
• Assist sales team to quickly assist all guests
• Diffuse client concerns and direct them to the appropriate team member for assistance
• Address any guest conflict or concern with appropriate responses and management involvement
• Monitor and manage demo car keys and log demo car reports as appropriate
• Attend department meetings

Benefits

• medical
• dental
• life and disability
• 401(k)
• paid vacation
• sick leave
• holiday pay
• wellness program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED