Level One Technician - SD - On Site

Vensure Employer Services • Sioux Falls, SD

258d

About The Position

The Level One Technician is responsible for providing first-line technical support to clients. This role involves troubleshooting and resolving basic technical issues, setting up and configuring hardware and software, and ensuring that client systems are operating efficiently. The Level One Technician will work closely with other team members to deliver high-quality IT services and support.

Requirements

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with Windows and Mac operating systems.
• Basic networking concepts and common software applications.
• High school diploma or equivalent; additional technical certifications are a plus.
• Previous experience in a technical support role is preferred.

Nice To Haves

• Additional technical certifications.

Responsibilities

• Handle and resolve basic user support requests, troubleshoot software, hardware, and connectivity issues, and document and track incidents.
• Prepare new systems, image and configure laptops, desktops, and other hardware, and ensure systems are ready for deployment.
• Deploy and set up new systems at client sites, install and configure software and peripherals, provide basic user training and support, and install printers.
• Monitor and respond to system alerts and notifications, triage and dispatch issues to appropriate teams, and provide backup support for on-site technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees