Level II Technician

TeamLogic IT, NE Cincinnati, OH•Cincinnati, OH

44d•$50,000 - $65,000

About The Position

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We’re Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

Requirements

College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
Office 365 administration experience.
Experience with desktop and server operating systems including Windows 11, Windows Server 2022/2025, and Mac OS.
Valid Driver License and ability to drive to customer locations when required.

Nice To Haves

Active Directory knowledge is a plus.
Cloud computing management experience is a plus.
MSP experience is a plus
Some knowledge and understating of networking devices and appliances.
NinjaOne RMM and Autotask PSA Experience a plus
CompTIA A+ and/or CompTIA Network+ preferred

Responsibilities

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Valid Driver License and ability to drive to customer locations when required.
Ensuring company safety and security standards are met.