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The Level II Technical Support Analyst at 7 Layer IT Solutions is responsible for providing mid-level technical support and troubleshooting for various IT systems, primarily focusing on Windows clients and related services. This role involves assisting with client projects, managing support issues through a ticketing system, and ensuring high client satisfaction in a fast-paced environment. The position offers an opportunity to grow within a dynamic IT firm that specializes in tailored technical support for small to medium-sized businesses across multiple counties in California.