Level I Helpdesk Technician

Acture Solutions Inc•Hauppauge, NY

3h•$40,000 - $50,000•Onsite

About The Position

Launch Your IT Career in a Role That Matters Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment. What You’ll Do As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Level II Helpdesk Technician and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include: Providing responsive first-level support for desktop, software, and application-related issues Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users Installing, configuring, and supporting printers and other peripheral devices Managing and maintaining Windows clients and supporting end users in Windows domain environments Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications Troubleshooting and repairing software application problems Assisting with system imaging and deployment of new hardware and software Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy Supporting corporate antivirus and antispam solutions Installing and supporting various technical equipment onsite Maintaining accurate trouble tickets and providing detailed documentation of all work performed Handling multiple tasks simultaneously while maintaining organization and follow-through Maintaining inventory of IT assets and related documentation Upholding IT policies and ensuring compliance with company standards Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers What You Bring 1–3 years of desktop/application support or relevant technical support experience Strong knowledge of Windows domains and network services (DHCP, DNS, Group Policy) Experience with corporate antivirus and antispam solutions Experience with machine imaging and system deployment Strong hardware troubleshooting skills — laptop break/fix is required Experience with Google Workspace / Google Admin Console Familiarity with Microsoft platforms and end-user support Ability to manage help requests using a ticketing system Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization Strong organizational skills and ability to contribute to complex project implementation Professional, neat, organized, and able to communicate clearly Experience supporting the education sector is a plus Capable of working independently and collaborating with a team Applicants must live within a one-hour commute of the job location. Skills for Success A customer-first mindset with a passion for helping others Detail-oriented, organized, and eager to grow professionally Able to juggle priorities and resolve issues efficiently Physical Requirements Ability to lift and move computer equipment up to 45 lbs. as needed Comfortable with walking between school buildings throughout the day Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference. What We Offer Competitive salary: $40,000–$50,000 annually (commensurate with experience) Medical, Dental, Vision, and Life Insurance Retirement Plan Generous Paid Time Off Retirement Plan Opportunities for professional growth and skill development Ready to Get Started? If you're passionate about technology, love helping others, and want a meaningful role that supports education—apply today. A valid driver’s license and fingerprinting check are required. Mon-Fri Onsite 8:00 AM-4:00 PM Eastern Standard Time

Requirements

1–3 years of desktop/application support or relevant technical support experience
Strong knowledge of Windows domains and network services (DHCP, DNS, Group Policy)
Experience with corporate antivirus and antispam solutions
Experience with machine imaging and system deployment
Strong hardware troubleshooting skills — laptop break/fix is required
Experience with Google Workspace / Google Admin Console
Familiarity with Microsoft platforms and end-user support
Ability to manage help requests using a ticketing system
Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization
Strong organizational skills and ability to contribute to complex project implementation
Professional, neat, organized, and able to communicate clearly
Capable of working independently and collaborating with a team
Applicants must live within a one-hour commute of the job location.

Nice To Haves

Experience supporting the education sector is a plus

Responsibilities

Providing responsive first-level support for desktop, software, and application-related issues
Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users
Installing, configuring, and supporting printers and other peripheral devices
Managing and maintaining Windows clients and supporting end users in Windows domain environments
Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications
Troubleshooting and repairing software application problems
Assisting with system imaging and deployment of new hardware and software
Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy
Supporting corporate antivirus and antispam solutions
Installing and supporting various technical equipment onsite
Maintaining accurate trouble tickets and providing detailed documentation of all work performed
Handling multiple tasks simultaneously while maintaining organization and follow-through
Maintaining inventory of IT assets and related documentation
Upholding IT policies and ensuring compliance with company standards
Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers