Level 3 Technical Support Engineer

Netsurit • Portland, ME

3d • Onsite

About The Position

As a Level 3 Technical Support Engineer , you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.

Requirements

• 3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
• Hands-on experience with Microsoft technologies : Office 365, Microsoft 365, Azure, Hyper-V / VMware
• Strong knowledge of TCP/IP networking , VLANs, firewalls, managed switches, and routers
• Solid understanding of network security , malware/ransomware prevention
• Familiarity with ITIL Framework and ITSM systems
• Minimum 1-year onsite experience at a client location
• Passion for IT, strong problem-solving skills, and eagerness to learn and grow

Nice To Haves

• Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
• Project leadership and client consulting experience

Responsibilities

• Design and implement projects based on client requirements and scope
• Perform infrastructure security analysis and reporting
• Create client documentation and policy design
• Manage incidents, problems, and service requests using ITIL best practices
• Apply Change Management where necessary
• Deliver technical workshops and mentor junior team members
• Stay ahead of emerging technologies and AI-driven solutions

Benefits

• Work with cutting-edge technologies and AI innovation
• Be part of an award-winning, fast-growing global MSP
• Opportunities for professional development and certifications
• Collaborative team culture that values your ideas
• Competitive compensation and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed