Level 3 Chiller Product Technical Support Engineer (onsite)

Johnson Controls

85d • $69,000 - $119,000

About The Position

Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Requirements

• Bachelor’s degree in engineering or a related Technical/Scientific field.
• 7 years’ experience within HVAC&R; or 10 years of technical experience within HVAC&R without a bachelor’s degree.
• Ability to analyze and solve complex product system problems.
• Knowledge of controls, control panels, system wiring, and instrumentation.
• Ability to write technical documents and literature.

Nice To Haves

• Knowledge of Programmable Logic Control (PLC).

Responsibilities

• Provide technical support and risk identification for serviceability, safety, short-term quality, and long-term reliability.
• Support the PTS organization, Field Sales, Service organization, and engineering teams for complex issues.
• Create and maintain technical literature, service bulletins, and service letters for NPI programs and existing platforms.
• Drive product reliability through the Continuous Improvement Process for both existing and new products.
• Assist or create test plans to prove out new and existing product equipment offerings.
• Maintain effectiveness when experiencing changes in work responsibilities or environment.
• Create novel solutions with measurable value for existing and potential customers.
• Implement service practices that meet the customers’ and organization’s needs.
• Ensure others contribute to organization strategies and driving operational discipline.
• Identify and understand problems and opportunities by gathering, analyzing, and interpreting information.

Benefits

• Competitive salary.
• Paid vacation/holidays/sick time - 15 days of vacation first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees